TERMS OF SERVICE

Store Name: House Mart Exclusive
Effective Date: 23 October 2026
Country of Operation: India

1. Introduction

Welcome to House Mart Exclusive. These Terms of Service govern your access to and use of our website, products, services, and related features.

Throughout these Terms, the words “we,” “us,” and “our” refer to House Mart Exclusive. The words “you,” “your,” and “customer” refer to any individual or entity accessing our website, browsing our products, placing an order, or using our services.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to comply with these Terms of Service and the policies referenced in this document.

If you do not agree with these Terms, you should discontinue using our website.

These Terms are intended to be read together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other applicable policies published on our website.

Nothing in these Terms is intended to exclude or restrict rights that customers are entitled to under applicable Indian law.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are below the age at which you may independently enter into a contract, you may use our services only where permitted by law and with the appropriate involvement or supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or submitting information through our website.

We reserve the right to take appropriate action where we reasonably believe that information supplied is fraudulent, materially inaccurate, misleading, or provided for an unlawful purpose, subject to applicable law.

3. Products and Product Information

House Mart Exclusive aims to display product descriptions, images, prices, specifications, and other relevant information as accurately as reasonably possible.

However, certain differences may occur because of screen settings, lighting, image presentation, manufacturing variations, or other circumstances.

Product photographs are intended to illustrate the product and may not reproduce every detail or colour exactly as it appears in person.

We make reasonable efforts to keep product descriptions and availability information updated. If a material error is identified in a listing, we may take appropriate corrective action and contact affected customers where necessary.

Customers should review the product description, specifications, quantity, size, colour, compatibility information, and other relevant details before completing a purchase.

Nothing in this section limits your rights if a product is materially different from its description, defective, unsafe, or otherwise subject to a remedy under applicable law.

4. Product Availability

All products displayed on our website are subject to availability.

A product appearing on the website does not guarantee that it will remain available at the time an order is processed.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate resolution, which may include cancellation and a refund where payment has already been collected.

We will not knowingly substitute a materially different product without obtaining any consent required by law.

We reserve the right to discontinue products, update product listings, or modify product assortments as part of our ordinary business operations, subject to existing customer orders and applicable legal obligations.

5. Pricing and Taxes

All product prices will be displayed on our website in the currency indicated at checkout, ordinarily Indian rupees (INR) for our Indian market.

Prices, applicable taxes, delivery charges, discounts, and other mandatory charges will be displayed or communicated as required by applicable law.

We make reasonable efforts to ensure pricing information is accurate. However, errors may occasionally occur because of technical issues, data entry mistakes, or system problems.

If a material pricing error is identified before an order is accepted, we may contact you to clarify the correct price or cancel the affected order where legally permitted. If payment has already been collected for an order that is cancelled, we will arrange any refund due.

We will not use an incorrect price as a reason to disregard obligations that have already become binding under applicable law.

Promotional prices and discounts may be subject to additional conditions, which will be communicated with the relevant offer.

6. Orders and Order Acceptance

When you place an order through House Mart Exclusive, you submit a request to purchase the selected products under the terms displayed at checkout.

After submitting an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order confirmation acknowledging receipt does not necessarily mean that the order has been finally accepted or dispatched.

Order processing may involve checking product availability, delivery details, payment status, and other information reasonably necessary to fulfil the purchase.

If we cannot fulfil an order, we will communicate the issue where appropriate and arrange cancellation or a refund if required.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as product unavailability, a suspected fraudulent transaction, a material listing error, or an inability to deliver to the specified location. Any such action will remain subject to applicable consumer protection laws.

7. Payment Methods

House Mart Exclusive may offer various payment methods depending on availability and checkout configuration. These may include:

• UPI.

• Debit cards and credit cards.

• Net banking.

• Other supported online payment methods.

• Cash on Delivery (COD), where available.

The payment options displayed during checkout determine which methods are available for a particular order.

For prepaid orders, customers must complete the payment process through the supported payment service.

For COD orders, payment is collected according to the delivery and payment arrangements communicated at checkout.

We do not request customers' UPI PINs, card PINs, banking passwords, or OTPs through customer support messages to process refunds or verify an order.

Payment transactions may be processed by third-party payment providers and may be subject to their respective terms, security procedures, and privacy policies.

8. Shipping and Delivery

House Mart Exclusive aims to process and dispatch orders within the timeframe communicated on our website or in order-related messages.

Delivery estimates are indicative unless expressly stated otherwise. Actual delivery times may vary due to courier operations, weather, public holidays, remote locations, address issues, or circumstances beyond our reasonable control.

We offer free shipping according to the shipping terms displayed on our website. Any conditions, geographical restrictions, or exceptions will be disclosed where applicable.

Customers are responsible for providing a complete and accurate shipping address, contact number, and other necessary delivery information.

If delivery is unsuccessful because of an incorrect address or repeated recipient unavailability, we may coordinate another delivery attempt or communicate available options.

Our delivery terms do not remove any rights customers may have if an order is delayed, lost, or not delivered in circumstances where a remedy is required by law.

For further information, please refer to our Shipping Policy.

9. Returns, Replacements, and Refunds

House Mart Exclusive provides a return and refund process for eligible products in accordance with our published Return and Refund Policy and applicable law.

Our standard return window is seven calendar days from the date of delivery for eligible products, subject to the conditions disclosed in that policy.

Customers may need to provide their order number, a description of the issue, and reasonable supporting evidence to help us assess a return request.

Depending on the circumstances, an eligible resolution may include a return, replacement, exchange, or refund.

Refund processing times may depend on return inspection, payment-provider procedures, and banking timelines. We will communicate the applicable process when a refund is approved.

Product-specific exclusions will be disclosed where applicable and will not override mandatory consumer rights.

Please review our Return and Refund Policy for the complete eligibility requirements, return instructions, shipping arrangements, and refund procedures.

10. Order Cancellation

Customers wishing to cancel an order should contact our customer support team as soon as possible.

Cancellation may be possible before dispatch, depending on the status of the order and the circumstances.

Once an order has been dispatched, it may no longer be possible to cancel it through the standard cancellation process. Customers should contact us for instructions.

Where a prepaid order is cancelled and a refund is due, the eligible amount will be processed in accordance with our Refund Policy and applicable law.

Nothing in this section restricts a customer's statutory cancellation, refund, or other legal rights.

11. Customer Accounts and Information

If our website allows customers to create accounts, you are responsible for providing accurate registration information and maintaining the confidentiality of your login credentials.

You should notify us promptly if you suspect unauthorized access to your account.

You must not use another person's account without authorization or attempt to access restricted areas of our website.

We may suspend or restrict account access where reasonably necessary to protect customers, investigate suspected fraud, maintain security, or comply with legal requirements.

Any collection and processing of personal information through our website is governed by our Privacy Policy and applicable law.

12. Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the rights of others or the operation of our services.

You must not:

• Use the website to commit fraud or engage in unlawful activity.

• Submit false or misleading order, payment, or contact information.

• Attempt to gain unauthorized access to our website, systems, or accounts.

• Introduce malicious software, harmful code, or other security threats.

• Interfere with website functionality or attempt to disrupt our services.

• Copy, reproduce, distribute, or commercially exploit website content without authorization, except where permitted by law.

• Use automated systems to collect website data in a manner that violates applicable law or our reasonable access restrictions.

• Misrepresent your identity or impersonate another person or business.

We may investigate suspected misuse and take reasonable action, including restricting access or reporting unlawful conduct to the appropriate authorities, where justified and legally permitted.

13. Intellectual Property

Unless otherwise indicated, the website's branding, logos, original text, graphics, product presentation, design elements, and other original materials may be owned by or licensed to House Mart Exclusive.

These materials are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, republish, distribute, or commercially exploit protected content without the required permission, except where permitted by applicable law.

Product names, logos, images, or trademarks belonging to third parties remain the property of their respective owners. Their appearance on our website does not necessarily imply ownership by or affiliation with House Mart Exclusive.

14. Third-Party Services and Links

Our website may use third-party services for payments, delivery, analytics, customer communications, or other operational functions.

We may also provide links to external websites or platforms for your convenience.

Third-party services may operate under separate terms and privacy policies. House Mart Exclusive does not control every aspect of an independent provider's systems or practices.

Where you use an external service, you should review the applicable terms before providing information or completing a transaction.

Our use of third-party providers does not remove any responsibility we have under applicable law for our own activities.

15. Limitation of Liability

House Mart Exclusive aims to provide reliable products, accurate information, and a dependable shopping experience.

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses that are not reasonably foreseeable or otherwise legally recoverable in connection with website use.

We do not guarantee uninterrupted or error-free website operation. Temporary outages, maintenance, technical faults, or third-party service disruptions may occasionally affect access.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. This includes any applicable statutory consumer rights, legally required remedies, or liability that cannot lawfully be disclaimed.

Customers should contact us promptly if they experience a problem with a product, payment, delivery, or website service.

16. Indemnity

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of our website, deliberate misuse of our services, or material breach of these Terms.

This provision does not require you to indemnify House Mart Exclusive for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or obligations that cannot legally be transferred to a customer.

Any claim under this section will be assessed in accordance with applicable law and the specific circumstances.

17. Privacy and Personal Data

Your use of our website may involve the collection and processing of personal information, including contact details, order records, delivery information, and technical data.

We handle such information as explained in our Privacy Policy.

By providing information through the website, you confirm that the information is accurate to the best of your knowledge and that you are authorized to provide it.

Where applicable law requires consent for a particular processing activity, we will follow the relevant consent requirements.

For further details about information collection, sharing, retention, security, and privacy rights, please review our Privacy Policy.

18. Force Majeure

House Mart Exclusive will not be treated as having breached these Terms solely because performance is delayed or interrupted by circumstances beyond its reasonable control, to the extent recognized by applicable law.

Such circumstances may include natural disasters, extreme weather, public emergencies, disruptions to transportation networks, government restrictions, widespread technical failures, or other events that materially affect operations.

We will take reasonable steps to reduce the impact of such events and communicate material order-related changes where appropriate.

This section does not eliminate any mandatory refund, delivery, or consumer protection obligations that continue to apply under law.

19. Suspension and Termination

We may suspend access to particular website features or discontinue services where reasonably necessary for security, maintenance, business operations, or legal compliance.

We may also restrict access where there is credible evidence of fraud, unlawful conduct, or material misuse of our services.

Where appropriate and legally required, we will provide notice or an explanation.

Suspension or termination will not automatically cancel any outstanding obligations or eliminate customer rights relating to purchases already made.

Any refund, return, or other remedy due to a customer will continue to be handled in accordance with applicable law and our relevant policies.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India, subject to applicable conflict-of-law principles and mandatory legal protections.

If you have a concern regarding an order, payment, delivery, return, or other service, we encourage you to contact House Mart Exclusive first so that we can review the matter.

Where a dispute cannot be resolved directly, the parties may use any appropriate legal or consumer dispute resolution mechanism available under applicable law.

Nothing in these Terms prevents a customer from approaching a competent consumer commission, court, regulator, or other authority where legally entitled to do so.

Any jurisdiction clause applicable to disputes will operate only to the extent permitted by Indian law.

21. Changes to These Terms

House Mart Exclusive may revise these Terms of Service from time to time to reflect changes in our products, website features, business operations, or legal requirements.

Updated Terms will be published on our website with a revised effective date.

Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired.

Where notice or consent is required for a material change, we will take the appropriate steps.

We encourage customers to review this page periodically.

22. Contact Information

If you have questions about these Terms of Service, please contact House Mart Exclusive using the official contact details published on our website.

Store Name: House Mart Exclusive

Effective Date: 23 October 2026

Customer Support Email: [Insert your official support email]

Business Phone: [Insert your official business phone number, if applicable]

Registered Business Address: [Insert your registered business address]

Website URL: [Insert your store website URL]

Please include your order number, if applicable, and a clear description of your enquiry so that we can direct it to the appropriate team.

23. Final Agreement

These Terms of Service, together with the applicable policies published on our website, explain the general conditions governing your use of House Mart Exclusive.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

These Terms do not create rights or obligations that are inconsistent with mandatory applicable law.

By using our website and placing an order, you agree to comply with these Terms of Service to the extent they are legally applicable.

Thank you for choosing House Mart Exclusive.

House Mart Exclusive
Effective Date: 23 October 2026