PRIVACY POLICY

Store Name: House Mart Exclusive
Effective Date: 23 October 2026
Country of Operation: India

1. Introduction

Welcome to House Mart Exclusive. We value your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our products, place an order, or contact our customer support team.

This Privacy Policy explains how House Mart Exclusive collects, uses, stores, processes, shares, and protects your personal information. It also explains the choices and rights you may have regarding your information.

This policy applies to customers, website visitors, prospective customers, and other individuals who interact with our online store or services.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular activity, we will obtain it through an appropriate process.

We process personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules, the Consumer Protection Act, 2019, and relevant data protection legislation and requirements, as applicable.

2. Information We Collect

We collect only the information reasonably necessary to operate our online store, process transactions, provide customer support, improve our services, and meet our legal obligations.

The information we may collect includes the following categories.

A. Personal Identification Information

When you place an order, create an account, or contact us, we may collect:

• Full name.

• Email address.

• Mobile phone number.

• Billing address.

• Shipping or delivery address.

• Other contact details you voluntarily provide.

We use this information primarily to identify customers, communicate about orders, arrange deliveries, and respond to enquiries.

B. Order and Transaction Information

When you purchase a product from House Mart Exclusive, we may collect information related to your transaction, including:

• Products purchased.

• Order number and order date.

• Product quantity and price.

• Discounts and promotional codes applied.

• Shipping details.

• Payment status.

• Refund, return, exchange, or cancellation details.

This information helps us fulfil orders, maintain purchase records, manage customer service, and resolve transaction-related issues.

C. Payment Information

We may accept payments through third-party payment gateways or other payment service providers. Available methods may include UPI, debit cards, credit cards, net banking, and other supported payment options.

Payments made through Cash on Delivery may also require us to record the payment status and associated order details.

Depending on the payment method, the payment provider may process transaction identifiers, payment status, and other information required to complete the transaction.

We generally do not need to collect or store your complete card credentials, payment PINs, banking passwords, or UPI PIN. Sensitive payment authentication should be handled through the relevant payment provider's secure systems.

The information processed by a payment provider is also subject to that provider's own privacy policy and terms.

D. Technical and Device Information

When you visit our website, certain technical information may be collected automatically, depending on your browser, device, hosting environment, and website settings.

This information may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Website pages visited.

• Date and time of access.

• Referring website or page.

• General website interaction and performance information.

We may use this information to maintain website security, diagnose technical problems, prevent fraudulent activity, and improve the shopping experience.

E. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and understand visitor activity.

These technologies may help us:

• Keep products in your shopping cart.

• Remember relevant website preferences.

• Maintain session security.

• Understand website traffic and performance.

• Measure advertising campaign effectiveness.

• Display relevant marketing where permitted.

Some technologies may be provided by third parties, such as analytics, advertising, or e-commerce service providers.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You can also manage available cookie settings through your browser or any cookie preference tool we provide. Disabling certain cookies may affect website functionality.

3. How We Use Your Information

House Mart Exclusive may use personal information for the following purposes:

Order processing: To confirm orders, prepare products for dispatch, arrange delivery, and provide order updates.

Customer support: To respond to enquiries, complaints, return requests, refund requests, and other customer service matters.

Payment management: To confirm payment status, coordinate with payment providers, and process eligible refunds.

Delivery and logistics: To share necessary delivery information with courier companies and logistics partners so that your order can reach you.

Website improvement: To understand how visitors use our website, improve navigation, identify technical issues, and improve our products and services.

Security and fraud prevention: To detect suspicious transactions, investigate misuse, protect our systems, and reduce the risk of fraudulent activity.

Marketing communications: Where permitted by law and subject to any required consent or preference, we may send information about offers, promotions, new products, or store updates.

Legal and regulatory compliance: To maintain records, respond to lawful requests, address disputes, and comply with applicable legal obligations.

Business administration: To maintain accounting records, manage operations, evaluate service performance, and protect our legitimate business interests where legally permitted.

We will not use personal information for purposes that are incompatible with the purposes explained in this policy unless permitted by law or supported by the necessary consent.

4. Legal Basis and Consent

House Mart Exclusive processes personal information where permitted under applicable law.

Depending on the circumstances, processing may be necessary to fulfil your order, provide a service you requested, comply with a legal obligation, protect against fraud, or pursue another lawful purpose.

Where consent is required, we will request it in an appropriate manner. You may be able to withdraw consent by contacting us or using the relevant preference controls.

Withdrawal of consent does not make earlier processing unlawful where that processing was validly based on consent. It may, however, affect our ability to provide certain services or continue particular activities.

We will explain material consequences where required by law.

5. When We Share Your Information

We do not sell personal information to third parties for money. However, we may share information with trusted service providers when necessary to operate our store and fulfil customer requests.

These parties may include:

A. E-Commerce and Website Providers

Our e-commerce platform, website hosting provider, and related technology providers may process information needed to operate the website, maintain shopping carts, manage orders, and support website security.

B. Payment Service Providers

Payment gateways and financial service providers may receive relevant transaction information to authorize payments, detect fraud, and process refunds.

C. Courier and Logistics Partners

We may share your name, phone number, delivery address, and relevant order details with delivery companies so that they can deliver your purchase or coordinate delivery attempts.

D. Analytics and Advertising Providers

Where enabled and legally permitted, analytics and advertising partners may receive certain device, browsing, cookie, or campaign interaction information to measure performance and improve advertising.

These providers may process information according to their own terms and privacy policies.

E. Professional Advisers and Authorities

We may disclose information to accountants, legal advisers, regulators, law enforcement agencies, courts, or other authorities where required by law or reasonably necessary to establish, exercise, or defend legal claims.

F. Business Transfers

If House Mart Exclusive undergoes a merger, acquisition, restructuring, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We expect service providers that process personal information on our behalf to handle it in accordance with applicable contractual and legal obligations.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on the nature of the information and why it was collected.

For example:

• Order and transaction records may be retained for accounting, tax, audit, and legal purposes.

• Customer support records may be retained to resolve complaints and maintain service history.

• Security logs may be retained for appropriate security and investigation periods.

• Marketing information may be retained according to the applicable consent, communication preferences, and legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to legal retention obligations and legitimate recordkeeping needs.

Deletion may not immediately remove information held in secure backups or records that must legally be retained.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the systems and services used, these measures may include access controls, account permissions, secure communication methods, service-provider safeguards, security monitoring, and appropriate data-handling procedures.

We limit access to personal information to individuals and service providers who need it for legitimate business purposes.

However, no website, online platform, or method of electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to use reasonable safeguards and respond appropriately to security incidents.

If a personal data breach occurs, we will take appropriate steps and provide notices to affected individuals or authorities where required by applicable law.

8. Your Privacy Rights and Choices

Depending on applicable law and the circumstances, you may have rights regarding your personal information.

These rights may include:

Access: Request information about personal data we process about you, where such access is legally available.

Correction: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of personal information where legally available and where we are not required or otherwise permitted to retain it.

Withdrawal of consent: Withdraw consent for processing activities that rely on your consent, subject to applicable legal requirements.

Marketing preferences: Opt out of promotional emails or other marketing communications through the available unsubscribe mechanism or by contacting us.

Grievance redressal: Raise a complaint regarding how your personal information has been handled.

To exercise an applicable right, contact us using the details provided in the Contact Us section. We may request reasonable information to verify your identity before responding.

We will review and respond to requests within the timelines prescribed by applicable law. Certain requests may be limited where we must retain information to comply with legal obligations, resolve disputes, prevent fraud, or protect other lawful interests.

9. Marketing and Promotional Communications

House Mart Exclusive may send promotional messages about offers, discounts, product launches, or other store updates where permitted by law and subject to any required consent.

You may opt out of marketing emails by using the unsubscribe link included in the message, where available, or by contacting our customer support team.

Opting out of promotional communications will not necessarily stop essential transactional messages, such as order confirmations, delivery updates, payment notifications, or important service communications.

We will handle marketing preferences in accordance with applicable law and available communication controls.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, social media platforms, or other external services.

When you access a third-party website or service, your information may be processed under that provider's privacy policy and terms.

House Mart Exclusive does not control the privacy practices or security of independent third parties. We encourage customers to review the relevant policies before submitting personal information to external services.

The presence of a third-party link on our website does not necessarily mean that we endorse every privacy practice of that service.

11. International Data Transfers

Some technology providers, hosting services, analytics tools, or other service providers may process or store information on servers located outside India.

Where personal information is transferred outside India, House Mart Exclusive will take steps to comply with applicable Indian data protection requirements, including any restrictions, conditions, or safeguards that apply to the relevant transfer.

The location of data processing may depend on the service providers and systems used by our store.

We aim to select service providers that maintain appropriate security and privacy protections for the information they process.

12. Children's Privacy

House Mart Exclusive's online store is intended for individuals who can lawfully make purchases or use our services under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal safeguards are required and have not been obtained.

Where applicable law requires verifiable parental consent or additional protections for children's personal data, we will follow the relevant requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

13. Cookies and Advertising Preferences

You may be able to restrict or delete cookies through your browser settings. Some browsers also provide controls for limiting tracking technologies.

If our website provides a cookie consent banner or preference centre, you can use it to manage the optional technologies available there.

Please note that disabling essential cookies may affect shopping cart functionality, checkout, login sessions, or other parts of the website.

Advertising and analytics providers may also provide their own tools for managing tracking or advertising preferences. Their availability and operation depend on the provider and the services integrated with our website.

14. Changes to This Privacy Policy

House Mart Exclusive may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal requirements.

When we make changes, we will publish the revised policy on our website and update the effective date.

Where a change requires notice or consent under applicable law, we will take the necessary steps.

Your use of the website after a revised policy is published will be subject to applicable law and any consent requirements. We will not treat continued browsing alone as consent where the law requires a separate affirmative action.

We encourage customers to review this page periodically to understand how their information is handled.

15. Contact Us and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a complaint regarding the handling of your personal information, contact House Mart Exclusive using the details below.

Store Name: House Mart Exclusive

Effective Date: 23 October 2026

Customer Support Email: [Insert your official support email]

Contact Number: [Insert your official business phone number, if applicable]

Registered Business Address: [Insert your registered business address]

Website: [Insert your store website URL]

Please include sufficient details about your request so that we can identify the relevant order or information and respond appropriately. Do not include your passwords, payment PINs, OTPs, or other sensitive authentication credentials in your message.

We will review privacy complaints and respond in accordance with our internal procedures and applicable legal requirements. Where required by law, we will identify the appropriate grievance officer or responsible contact and provide the applicable contact information.

16. Our Commitment to Privacy

At House Mart Exclusive, we recognize that protecting customer information is an important part of providing a reliable online shopping experience.

We aim to collect only relevant information, use it for legitimate purposes, share it only when appropriate, and maintain reasonable safeguards throughout the information-handling process.

We are committed to addressing genuine privacy concerns fairly and complying with applicable data protection requirements.

Thank you for trusting House Mart Exclusive.

House Mart Exclusive
Effective Date: 23 October 2026