SHIPPING POLICY

Store Name: House Mart Exclusive
Effective Date: 23 October 2026
Country: India

1. Introduction

Welcome to House Mart Exclusive. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience, from placing an order to receiving the products at their doorstep.

This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our online store. It also outlines our delivery timelines, shipping charges, Cash on Delivery (COD) service, order tracking procedures, and steps to take if a delivery is delayed or unsuccessful.

By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy, along with our Terms of Service, Privacy Policy, and Return and Refund Policy.

We aim to process orders promptly and work with appropriate logistics partners to deliver products safely and efficiently throughout our serviceable delivery areas in India.

2. Shipping Coverage

House Mart Exclusive offers delivery to serviceable locations within India, subject to product availability, courier coverage, and the delivery address provided during checkout.

Our shipping coverage may include metropolitan cities, urban areas, towns, and selected regional locations where our logistics partners provide delivery services.

Delivery availability may vary by PIN code. Before placing an order, customers should ensure that their address and PIN code are accurate and that delivery services are available in their area.

Certain remote locations, restricted areas, or locations with limited courier coverage may not be serviceable.

If a delivery location is unavailable after an order has been placed, our customer support team may contact the customer to discuss an appropriate resolution.

We do not guarantee international shipping unless it is expressly offered and confirmed on our website.

3. Free Shipping Policy

House Mart Exclusive offers free shipping on eligible orders across its serviceable delivery locations in India, with no minimum order value.

Customers are not required to reach a specified cart value to qualify for free standard shipping.

The availability of free shipping is subject to delivery coverage and any specific conditions disclosed on the relevant product page or during checkout.

Free shipping generally covers the standard delivery service provided through our designated logistics partners. Optional premium delivery services, where offered, may be subject to separate charges disclosed before the order is confirmed.

We aim to keep shipping charges transparent. Any applicable shipping fee or additional delivery charge will be displayed or communicated before the customer completes the purchase, as required by law.

We will not impose undisclosed shipping charges after an order has been placed.

4. Order Processing Time

After an order is successfully placed, House Mart Exclusive begins processing it for fulfilment.

Order processing may include order verification, payment confirmation where applicable, inventory checks, product preparation, packaging, and the creation of shipping documentation.

Our general order processing target is 1–2 business days after an order is placed, subject to stock availability and verification requirements.

Business days ordinarily exclude Sundays and public holidays, unless otherwise communicated on our website.

Orders placed during sales, promotional campaigns, public holidays, or periods of unusually high demand may require additional processing time.

Prepaid orders may require confirmation from the relevant payment provider. COD orders may be subject to order confirmation procedures before dispatch.

If an order cannot be processed within the expected timeframe because of a material issue, we will make reasonable efforts to communicate the delay.

Order processing time is separate from transit time. The delivery estimate should therefore be understood as the period required for processing and transportation, where both are relevant.

5. Estimated Delivery Time

Once an order has been dispatched, delivery time depends on the destination, courier network, product availability, weather, transportation conditions, and other operational factors.

Our general estimated delivery targets within India are:

• Major metropolitan cities: Approximately 2–5 business days after dispatch.

• Other cities and towns: Approximately 3–7 business days after dispatch.

• Remote or less-accessible locations: Approximately 5–10 business days after dispatch, where service is available.

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary by PIN code and logistics provider.

The delivery estimate shown during checkout or communicated in your order confirmation may be more relevant to your specific order.

We recommend using the tracking information provided after dispatch to monitor your shipment.

Where an order is subject to an unusually long delay, please contact our support team so that we can review the available shipment information and coordinate with the courier where appropriate.

6. Order Confirmation

After successfully placing an order, you may receive an order confirmation through email, SMS, or another communication channel available on our website.

The confirmation may include:

• Your order number.

• The products ordered.

• The total order amount.

• The selected payment method.

• The delivery address.

• Relevant order status information.

Customers should review their order confirmation and contact us promptly if they notice an incorrect address, phone number, product, or other important detail.

An order confirmation acknowledges receipt of the order. The order may still be subject to product availability, payment verification, and other legitimate fulfilment checks.

If any issue prevents fulfilment, we will communicate the appropriate next steps where reasonably possible.

7. Cash on Delivery (COD)

House Mart Exclusive may offer Cash on Delivery for eligible orders and serviceable PIN codes.

COD allows customers to pay for their order when it is delivered, rather than paying the product amount in advance.

The availability of COD depends on the destination, courier service, order value, product eligibility, and other operational restrictions disclosed during checkout.

When placing a COD order, customers should provide an accurate phone number and remain available to coordinate delivery.

The courier may contact the customer before or during delivery to confirm availability or provide delivery instructions.

Customers should pay only the amount shown in the confirmed order details or the authorized amount communicated through official order channels.

If COD is unavailable for a particular order, the available prepaid payment methods will be displayed during checkout.

Any COD-related fee, if applicable, will be disclosed before the order is placed.

8. Order Tracking

Once your order has been dispatched, House Mart Exclusive or its logistics partner may provide tracking information, where available.

Tracking details may be shared through email, SMS, WhatsApp, your customer account, or another communication method used by our store.

The tracking information may include the courier name, tracking number, shipment status, and a link to the courier's tracking page.

Please allow some time after dispatch for the tracking information to become active. Courier systems may not display movement immediately after a shipping label is created.

Tracking updates depend on the logistics provider and may occasionally be delayed or incomplete.

If your tracking information does not change for an extended period or appears incorrect, contact our customer support team with your order number.

We will review the available information and take reasonable steps to assist you.

9. Accurate Shipping Address

Customers are responsible for providing complete and accurate delivery details when placing an order.

The information should include, where applicable:

• Full recipient name.

• House or flat number.

• Building, street, or locality.

• City or town.

• State.

• PIN code.

• Contact phone number.

• Additional directions that may help the courier locate the address.

Incomplete or incorrect information may result in delivery delays, failed delivery attempts, or the return of a package to our fulfilment location.

If you discover an error after placing an order, contact our support team as soon as possible.

We will attempt to update the address if the order has not yet been dispatched and the change can reasonably be accommodated.

Once a shipment has been handed to a courier, address changes may be restricted or unavailable. We cannot guarantee that every requested modification will be possible.

10. Delivery Attempts

Our logistics partners generally make delivery attempts according to their operational procedures.

The courier may contact the customer to confirm availability, request directions, or coordinate a delivery attempt.

If the recipient is unavailable, the address is incomplete, or access to the location is restricted, the courier may make another attempt or update the shipment status.

The number and timing of delivery attempts depend on the courier's service terms and the destination.

Customers should monitor tracking updates and respond to legitimate delivery communications when necessary.

If repeated delivery attempts are unsuccessful, the package may be returned to the sender.

Where possible, House Mart Exclusive will communicate the available options if the shipment is returned or cannot be delivered.

11. Delayed Shipments

Although we aim to meet our estimated delivery timelines, delays may occur because of circumstances such as:

• Severe weather conditions.

• Transportation disruptions.

• Public holidays or regional restrictions.

• High order volumes during sales.

• Courier network delays.

• Incorrect or incomplete delivery information.

• Security restrictions or access limitations.

• Other circumstances outside our reasonable control.

If your shipment is delayed beyond the communicated estimate, check the tracking details first.

If the shipment remains delayed or the tracking information indicates a possible problem, contact our support team with your order number.

We will review the available information and, where appropriate, coordinate with the logistics partner.

If an order is lost, cannot be delivered, or otherwise qualifies for a refund or another remedy, we will address the matter in accordance with applicable law and our published policies.

12. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you have not received it, please check whether it was received by a household member, building reception, security desk, or another authorized recipient.

If the package cannot be located, contact House Mart Exclusive promptly.

Please provide your order number and any relevant details about the delivery notification.

We may contact the courier to investigate the delivery status, delivery scan, or available proof of delivery.

If a shipment is confirmed lost or otherwise qualifies for a remedy, we will determine the appropriate resolution in accordance with our policies and applicable law.

Customers should not be required to resolve a genuine fulfilment failure entirely on their own where the matter falls within our responsibility.

13. Damaged Packages and Incorrect Orders

We take reasonable steps to ensure that products are packed appropriately before dispatch.

If your order arrives with visible packaging damage, a broken product, an incorrect item, or missing components, contact our support team within seven days of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the package and affected product.

• Additional information or video evidence, where reasonably available.

This information can help us assess the issue and coordinate with our fulfilment or logistics partners.

Depending on the circumstances, the appropriate resolution may include a replacement, return, refund, or another remedy available under applicable law.

The absence of an unboxing video will not, by itself, automatically eliminate a customer's legal rights.

For further information, refer to our Return and Refund Policy.

14. Order Cancellation Before Dispatch

If you wish to cancel an order, contact our customer support team as soon as possible after placing it.

We may be able to cancel an order before dispatch, depending on its fulfilment status.

Once an order has been packed, handed to a courier, or dispatched, cancellation may no longer be available through the standard process.

In such cases, contact our team for guidance on the available options.

If a prepaid order is cancelled and a refund is due, the refund will be handled according to our Return and Refund Policy and applicable law.

Any restrictions on cancellation will not override statutory cancellation or refund rights.

15. Incorrect Delivery or Failed COD Delivery

If a delivery attempt fails because the customer is unavailable, the address is inaccurate, or the courier cannot access the location, the shipment may be rescheduled or returned to the sender.

For COD orders, customers should be available to receive the package and pay the confirmed amount when delivery is completed.

If a COD order is returned without delivery, no product payment will ordinarily have been collected. Any other charges or consequences will depend on the disclosed order terms and applicable law.

We may review repeated failed deliveries or suspicious ordering patterns to protect our fulfilment operations. Any restrictions imposed will be proportionate and consistent with applicable consumer protection requirements.

Customers should contact support if they believe a delivery failure has been recorded incorrectly.

16. Shipping During Sales and Holidays

During major sales, promotional events, festive periods, or public holidays, order volumes may increase significantly.

This may affect order processing, dispatch, courier availability, and delivery times.

We will make reasonable efforts to process orders efficiently during these periods.

If a specific promotional offer includes a different dispatch or delivery estimate, the relevant information will be communicated on the website or at checkout.

Customers should refer to the latest order status and tracking details for information about their individual shipment.

17. Shipping and Return Charges

Standard outbound shipping is free for eligible orders, with no minimum order value, as described in this policy.

If a customer requests an eligible voluntary return, any applicable return shipping charges will be communicated in accordance with our Return and Refund Policy.

For verified cases involving damaged, defective, incorrect, or incomplete products attributable to our fulfilment or the product supplied, we will arrange or cover reasonable return shipping costs where applicable.

Any additional shipping or redelivery charge will be disclosed before it is imposed and will be subject to applicable law.

We will not use shipping charges to unfairly prevent customers from exercising statutory consumer rights.

18. Customer Support

If you have questions about order processing, dispatch, tracking, delivery delays, or a missing package, contact House Mart Exclusive through the official support details published on our website.

When contacting us, include your order number, delivery PIN code, and a brief description of the issue.

Do not share payment PINs, banking passwords, OTPs, or other sensitive authentication details with anyone claiming to provide delivery or refund assistance.

Our team will review the information provided and respond through the available support channels.

Customer Support Email: [Insert your official support email]

Customer Support Phone: [Insert your official business phone number, if applicable]

Business Address: [Insert your registered business address]

Website: [Insert your store website URL]

19. Changes to This Shipping Policy

House Mart Exclusive may update this Shipping Policy from time to time to reflect changes in our delivery partners, fulfilment procedures, service coverage, business operations, or legal requirements.

The revised policy will be published on our website with an updated effective date.

Changes will apply as permitted by applicable law and will not unlawfully remove rights relating to orders already placed.

We encourage customers to review this page periodically to remain informed about our shipping procedures.

20. Governing Law and Consumer Rights

This Shipping Policy is intended to operate in accordance with applicable Indian laws and regulations, including relevant consumer protection and e-commerce requirements.

Nothing in this policy excludes or restricts a customer's statutory rights relating to non-delivery, defective products, misleading representations, refunds, or other legally protected matters.

Where applicable law requires a particular remedy or disclosure, that requirement will take precedence over any inconsistent provision in this policy.

21. Final Statement

At House Mart Exclusive, we aim to make delivery simple, transparent, and dependable. We strive to process orders efficiently, provide accurate shipping information, and help customers resolve delivery-related issues.

Our commitment is to communicate clearly, handle genuine concerns fairly, and provide a reliable shopping experience throughout the order fulfilment process.

Thank you for shopping with House Mart Exclusive.

House Mart Exclusive
Effective Date: 23 October 2026